Client Rights and Grieveance

Respect for the rights of person’s served

It is the policy of Here For You Enterprise to respect the rights of individuals served during their
encounter. Each encounter shall be implemented through the lens of viewing the individual as a
whole person, not merely a condition or an illness to manage. The relationship between the
provider and the person served should be respectful and not based on the diagnosis or
condition lived by the person.
Definitions
Client advocate" means the individual designated by a Here For You Enterprise Inc with
responsibility for assuring compliance with the client rights and grievance procedure rule as
implemented.
"Grievance" means a written complaint initiated either verbally or in writing by a client or by
any other person on behalf of a client regarding denial or abuse of any client's rights.
"Reasonable" means a standard for what is fair and appropriate under usual and ordinary
circumstances.
Policy Statement
Here For You Enterprise Inc. Client rights:
(1) The right to be treated with consideration and respect for personal dignity, autonomy and
privacy;
(2) The right to reasonable protection from physical, sexual or emotional abuse and inhumane
treatment;
(3) The right to receive services in the least restrictive, feasible environment;
(4) The right to participate in any appropriate and available service that is consistent with an
individual service plan (ISP), regardless of the refusal of any other service, unless that service is
a necessity for clear treatment reasons and requires the person's participation;
(5) The right to give informed consent to or to refuse any service, treatment or therapy,
including medication absent an emergency;
(6) The right to participate in the development, review and revision of one's own individualized
treatment plan and receive a copy of it;
(7) The right to freedom from unnecessary or excessive medication, and to be free from
restraint or seclusion unless there is immediate risk of physical harm to self or others;
(8) The right to be informed and the right to refuse any unusual or hazardous treatment
procedures;

(9) The right to be advised and the right to refuse observation by others and by techniques such
as one-way vision mirrors, tape recorders, video recorders, television, movies, photographs or
other audio and visual technology. This right does not prohibit an agency from using closed-
circuit monitoring to observe seclusion rooms or common areas, which does not include
bathrooms or sleeping areas;
(10) The right to confidentiality of communications and personal identifying information within
the limitations and requirements for disclosure of client information under state and federal
laws and regulations;
(11) The right to have access to one's own client record unless access to certain information is
restricted for clear treatment reasons. If access is restricted, the treatment plan shall include
the reason for the restriction, a goal to remove the restriction, and the treatment being offered
to remove the restriction;
(12) The right to be informed a reasonable amount of time in advance of the reason for
terminating participation in a service, and to be provided a referral, unless the service is
unavailable or not necessary;
(13) The right to be informed of the reason for denial of a service;
(14) The right not to be discriminated against for receiving services on the basis of race,
ethnicity, age, color, religion, gender, national origin, sexual orientation, physical or mental
handicap, developmental disability, genetic information, human immunodeficiency virus status,
or in any manner prohibited by local, state or federal laws;
(15) The right to know the cost of services;
(16) The right to be verbally informed of all client rights, and to receive a written copy upon
request;
(17) The right to exercise one's own rights without reprisal, except that no right extends so far
as to supersede health and safety considerations;
(18) The right to file a grievance;
(19) The right to have oral and written instructions concerning the procedure for filing a
grievance, and to assistance in filing a grievance if requested;
(20) The right to be informed of one's own condition; and,
(21) The right to consult with an independent treatment specialist or legal counsel at one's own
expense.

If a client believes that any of their rights have been violated, they may contact the Client
Advocate at the Here For You Enterprise Inc. location where services are received.

The client advocate’s role is to assist the client with resolving their compliant and help them
determine if they should file a grievance. 
If a client does not feel that their concern was addressed by the client advocate at Here For You
Enterprise Inc they may reach out to the Chief Client Rights Officer Dr. Damon Taylor L.I.C.D.C

Grievance Procedures
A grievance is a way to express denial or abuse of any client rights. Concerns may be addressed either
formally or informally.
All grievances must be written, dated and signed by the client or person filing the grievance on behalf of
the client and should include the date, approximate time, description of the incident and names of the
individuals involved in the incident/situation being grieved. Any Here For You Enterprise Staff will be
willing to assist in filing a grievance upon client request. All grievances and associated documentation
will be kept on file two years from resolution.
Within three working days of receiving the grievance, program staff will provide the client with written
acknowledgement that includes:
1. The date the grievance was received
2. A summary of the grievance
3. An overview of the grievance investigation process
4. A timetable for completing the investigation
5. Notification of the resolution
6. The treatment provider/contact person’s name, address, and phone number
Within 20 Business days of receiving the grievance the program will make a resolution decision on the
grievance file and written notification will be given to the client or persons filing grievances on the
client’s behalf. At any time, a client or person filing grievances on the client’s behalf, have a right to file
a grievance with any of the organizations listed:
 Ohio Department of Mental Health & Addiction Services
30 East Broad Street, 36th Floor
Columbus, Ohio 43215-3430
614-466-2596

 Disability Rights Ohio 
50 W. Broad Street, Suite 1400 
Columbus, Ohio 43215-5923 
Phone: 614-466-7264 or 1-800-282-9181 (Toll free in Ohio only) 
TTY: 614-728-2553 or 1-800-858-3542 (Toll free in Ohio only) 

Fax: 614-644-1888 
 Office for Civil Rights
U.S. Department of Health and Human Services
233 N. Michigan Ave., Suite 240
Chicago, IL 60601
Customer Response Center: (800) 368-1019
Fax: (202) 619-3818
TDD: (800) 537-7697
Email: ocrmail@hhs.gov
 County of Summit ADM Board  
Alcoholism treatment program in Akron, Ohio
1867 W Market St, Ste. B2, Akron, OH 44313
(330) 762-3500
 Stark County Mental Health & Addiction Recovery  
121 Cleveland Ave SW, Canton, OH 44702
(330) 455-6644
 Mahoning County Mental Health and Recovery Board
222 W. Federal Street, Suite 201, Youngstown, OH 44503
330-746-2959
 Joint Commission
1 Renaissance Blvd.
Oakbrook Terrace, IL. 60181
(630)-792-5000
www.jcrinc.com